:root{color-scheme:light;--walnut: #4A2C1D;--espresso: #2B1D16;--copper: #C58A3A;--copper-dk: #A45A2A;--champagne: #E7CFA4;--ivory: #F8F4EE;--ivory-alt: #F3EDE4;--bg: #F8F4EE;--bg-alt: #ffffff;--surface: rgba(255, 255, 255, .92);--surface-strong: #ffffff;--border: rgba(74, 44, 29, .1);--text: #2B1D16;--muted: #7A6458;--brand: #C58A3A;--brand-strong: #4A2C1D;--shadow: 0 18px 40px rgba(43, 29, 22, .1);--radius-xl: 28px;--radius-lg: 20px;--radius-md: 14px;--radius-sm: 10px;--container: 1180px}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;min-height:100vh;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--text);background:radial-gradient(circle at top left,rgba(197,138,58,.1),transparent 30%),linear-gradient(180deg,#f8f4ee,#f0e9de)}a{color:inherit}button,input,select,textarea{font:inherit}.dashboard-shell{width:min(100%,var(--container));margin:0 auto;padding:24px}.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:22px 24px;border:1px solid rgba(255,255,255,.06);border-radius:var(--radius-xl);background:var(--espresso);box-shadow:0 8px 32px #2b1d1647}.topbar h1{color:var(--champagne)}.topbar .eyebrow{color:#e7cfa48c}.topbar h1,.panel h2,.panel h3{margin:0}.topnav{display:flex;flex-wrap:wrap;gap:10px}.topnav a{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:0 14px;border-radius:999px;border:1px solid rgba(231,207,164,.15);background:transparent;color:#e7cfa4bf;text-decoration:none;font-size:.9rem;cursor:pointer;transition:background .16s ease,color .16s ease,border-color .16s ease}.topnav a:hover,.topnav a[aria-current=page]{background:#c58a3a2e;color:var(--champagne);border-color:#c58a3a66}.link-button,.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 16px;border-radius:999px;border:1px solid var(--border);background:var(--surface-strong);color:var(--text);text-decoration:none;cursor:pointer;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease}.button:hover,.link-button:hover{transform:translateY(-1px);box-shadow:0 12px 24px #0000000d}.button-primary{background:linear-gradient(135deg,var(--copper),var(--copper-dk));color:#fff;border-color:transparent}.button-primary:hover{background:linear-gradient(135deg,var(--copper-dk),var(--walnut));transform:translateY(-1px);box-shadow:0 8px 20px #c58a3a4d}.button-danger{background:#fbedeb;color:#9d3a25;border-color:#9d3a2526}.dashboard-main{display:grid;gap:20px;margin-top:20px}.hero,.panel,.summary-card,.detail-card,.catalog-card{border:1px solid var(--border);border-radius:var(--radius-xl);background:#ffffffe0;box-shadow:var(--shadow)}.hero,.panel{padding:24px}.dashboard-hero{display:grid;gap:20px}.eyebrow{margin:0 0 8px;text-transform:uppercase;letter-spacing:.16em;font-size:.74rem;color:var(--brand);font-weight:700}.lead-copy,.muted{color:var(--muted)}.summary-grid{display:grid;gap:14px}.summary-card{padding:20px}.summary-card span{display:block;color:var(--muted);font-size:.92rem}.summary-card strong{display:block;margin-top:8px;font-size:2rem;line-height:1}.panel-head{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:20px}.filters{display:grid;gap:12px;margin-bottom:20px}.filters label,.stack label{display:grid;gap:8px}.filters span,.stack span{font-size:.88rem;color:var(--muted)}.filters input,.stack input,.stack select,.stack textarea{width:100%;min-height:44px;padding:0 14px;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff;color:var(--text)}.stack textarea{padding-top:12px;min-height:120px;resize:vertical}.field-hint,.form-message{display:block;color:var(--muted);font-size:.8rem;line-height:1.45}.form-message[data-state=error]{color:#9d3a25}.form-message[data-state=success]{color:#1f7650}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:14px 10px;border-bottom:1px solid rgba(0,0,0,.06);text-align:left;vertical-align:top}.data-table th{color:var(--muted);font-size:.84rem;font-weight:600}.data-table a{color:var(--brand-strong);font-weight:700;text-decoration:none}.status-pill{display:inline-flex;align-items:center;min-height:28px;padding:0 10px;border-radius:999px;font-size:.78rem;font-weight:700;letter-spacing:.03em}.status-new{background:#f0eadf;color:#7a4d24}.status-open{background:#e5f1fb;color:#255d86}.status-qualified{background:#e4f6ea;color:#1f7643}.status-converted{background:#e1f1eb;color:#1f7650}.status-lost{background:#f7e6e3;color:#9d3a25}.status-archived{background:#efe8e1;color:#6b5f54}.status-draft{background:#f0eadf;color:#7a4d24}.status-needs_review{background:#f6e9d3;color:#8e5421}.status-approved{background:#e1f1eb;color:#1f7650}.status-rejected{background:#f7e6e3;color:#9d3a25}.status-expired{background:#efe8e1;color:#6b5f54}.status-published{background:#e1f1eb;color:#1f7650}.status-unpublished{background:#f0eadf;color:#7a4d24}.status-low{background:#e4f6ea;color:#1f7643}.status-medium{background:#f6e9d3;color:#8e5421}.status-high{background:#f7e6e3;color:#9d3a25}.detail-grid{display:grid;gap:16px;margin-bottom:16px}.detail-card{padding:20px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap;border:0}.panel-head-tight{margin-bottom:12px}.ai-draft-card{display:grid;gap:14px}.draft-status-row,.draft-meta{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.draft-meta{color:var(--muted);font-size:.92rem}.draft-meta p{margin:0}.draft-flags{list-style:none;margin:0;padding:0;display:grid;gap:8px}.draft-flags li{padding:10px 12px;border-radius:var(--radius-md);background:var(--ivory-alt);border:1px solid var(--border)}.draft-actions{display:flex;flex-wrap:wrap;gap:10px}.lead-analysis-card{display:grid;gap:12px}.analysis-status-row{display:flex;flex-wrap:wrap;gap:10px 12px;align-items:center}.analysis-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.analysis-grid p,.analysis-details p{margin:0}.analysis-details{display:grid;gap:6px;color:var(--muted);font-size:.92rem}.analysis-details strong{color:var(--text)}.analysis-error{margin:0;color:#9d3a25}.analysis-normalized{padding:10px 12px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--ivory-alt)}.analysis-normalized summary{cursor:pointer;color:var(--text);font-weight:700}.merge-card{display:grid;gap:12px}.merge-summary{display:grid;gap:4px}.merge-summary p{margin:0}.merge-panel{display:grid;gap:14px;padding-top:8px;border-top:1px solid rgba(0,0,0,.06)}.merge-candidates,.merge-identities-list,.merge-linked-leads{list-style:none;padding:0;margin:0;display:grid;gap:10px}.merge-candidate,.contact-identity-item,.contact-linked-lead{display:grid;gap:4px;padding:12px 14px;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff}.merge-candidate{grid-template-columns:auto 1fr;align-items:start;column-gap:10px}.merge-candidate-title{font-weight:700}.contact-identity-head,.merge-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:space-between;align-items:center}.merge-success{margin:0;color:#1f7650}.hotel-table{min-width:100%}.table-wrap{overflow-x:auto}.hotel-row-name{display:grid;gap:4px}.hotel-thumb{width:84px;height:56px;border-radius:12px;overflow:hidden;background:var(--ivory-alt);display:flex;align-items:center;justify-content:center}.hotel-thumb img{display:block;width:100%;height:100%;object-fit:cover}.hotel-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.hotel-actions-compact .button{min-height:34px;padding-inline:12px;font-size:.84rem}.hotel-core-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.hotel-core-grid strong{display:block;margin-bottom:4px}.hotel-media-preview{overflow:hidden;border-radius:18px;border:1px solid var(--border);background:var(--ivory-alt)}.hotel-media-preview img{display:block;width:100%;height:240px;object-fit:cover}.hotel-media-preview-empty{min-height:240px;display:flex;align-items:center;justify-content:center;color:var(--muted)}.hotel-summary-list{margin:0;padding-left:18px;display:grid;gap:8px}.hotel-form-page .detail-grid{margin-bottom:18px}.hotel-form .detail-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.hotel-form-help{display:grid;gap:6px}.room-table{min-width:100%}.room-row-name{display:grid;gap:4px}.room-thumb{width:84px;height:56px;border-radius:12px;overflow:hidden;background:var(--ivory-alt);display:flex;align-items:center;justify-content:center}.room-thumb img{display:block;width:100%;height:100%;object-fit:cover}.room-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.room-actions-compact .button{min-height:34px;padding-inline:12px;font-size:.84rem}.room-core-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.room-core-grid strong{display:block;margin-bottom:4px}.room-media-preview{overflow:hidden;border-radius:18px;border:1px solid var(--border);background:var(--ivory-alt)}.room-media-preview img{display:block;width:100%;height:240px;object-fit:cover}.room-media-preview-empty{min-height:240px;display:flex;align-items:center;justify-content:center;color:var(--muted)}.room-summary-list{margin:0;padding-left:18px;display:grid;gap:8px}.room-form-page .detail-grid{margin-bottom:18px}.room-form .detail-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.room-form-help{display:grid;gap:6px}.rate-table{min-width:100%}.rate-row-name{display:grid;gap:4px}.rate-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.rate-actions-compact .button{min-height:34px;padding-inline:12px;font-size:.84rem}.rate-core-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.rate-core-grid strong{display:block;margin-bottom:4px}.rate-form-page .detail-grid{margin-bottom:18px}.rate-form .detail-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.rate-form-help{display:grid;gap:6px}.suggested-shortcuts-panel,.quick-replies-grid{display:grid;gap:12px}.quick-reply-card{display:grid;gap:10px;padding:14px;border:1px solid var(--border);border-radius:var(--radius-md);background:#fff}.quick-reply-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.quick-reply-head h4,.quick-reply-head p{margin:0}.quick-reply-preview,.quick-reply-reason{margin:0;line-height:1.5}.quick-reply-preview{white-space:pre-wrap;color:var(--text)}.quick-reply-reason{color:var(--muted);font-size:.9rem}.quick-reply-actions{display:flex;flex-wrap:wrap;gap:8px}.composer-card{position:sticky;bottom:calc(12px + env(safe-area-inset-bottom,0px));z-index:3;display:grid;gap:8px;padding:12px 12px 10px;background:#fffffff5;border-radius:18px;box-shadow:0 12px 28px #3f2b1414}.composer-form{display:grid;gap:8px}.composer-input-shell{position:relative;display:block}.composer-actions{display:flex;flex-wrap:wrap;gap:8px}.composer-hint,.composer-error{margin:0}.reply-window-warning{margin:0;padding:8px 10px;border-radius:12px;border:1px solid rgba(197,138,58,.22);background:#e7cfa42e;color:var(--copper-dk);font-size:.84rem;line-height:1.45}.composer-error{color:#9d3a25}.composer-card textarea[name=text]{width:100%;min-height:44px;max-height:120px;padding:11px 14px;border:1px solid var(--border);border-radius:14px;background:#fff;color:var(--text);resize:none;overflow-y:auto;line-height:1.45}.composer-actions .button{min-height:40px;padding-inline:14px}.chat-thread-card{display:grid;gap:14px}.chat-thread{list-style:none;margin:0;padding:0;display:grid;gap:12px}.chat-thread-empty{padding:8px 0}.chat-bubble{max-width:min(82%,720px);border:1px solid var(--border);border-radius:22px;padding:14px 16px;background:#fff;box-shadow:0 8px 22px #0000000a}.chat-bubble-inbound{justify-self:start;background:#f3ede4}.chat-bubble-outbound{justify-self:end;background:#e7f2fb;border-color:#255d861f}.chat-bubble-meta{display:flex;gap:10px;justify-content:space-between;align-items:center;margin-bottom:10px;color:var(--muted);font-size:.78rem}.chat-bubble-meta strong{color:var(--text);font-size:.84rem}.chat-bubble p{margin:0;color:#362e28;line-height:1.55}.lead-detail{padding-bottom:132px}.draft-reject-form{border-top:1px solid rgba(0,0,0,.06);padding-top:14px}.notes-list{list-style:none;padding:0;margin:0;display:grid;gap:12px}.note-item{border:1px solid var(--border);border-radius:var(--radius-md);padding:14px;background:#ffffffd1}.note-meta{margin-bottom:8px;color:var(--muted);font-size:.84rem}.timeline-list{list-style:none;padding:0;margin:0;display:grid;gap:12px}.timeline-item{border:1px solid var(--border);border-radius:var(--radius-md);padding:14px;background:#ffffffd9}.timeline-item h4{margin:8px 0 6px;font-size:.98rem}.timeline-item p{margin:0;color:#4b4238}@media(max-width:720px){.composer-card{bottom:calc(0px + env(safe-area-inset-bottom,0px));margin-bottom:0;border-radius:18px 18px 0 0;padding:10px}.chat-bubble{max-width:100%}.chat-bubble-meta{flex-direction:column;align-items:flex-start}.lead-detail{padding-bottom:156px}.composer-actions{flex-wrap:nowrap}.composer-actions .button{flex:1 1 0}.quick-reply-head{flex-direction:column;align-items:flex-start}}.timeline-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.timeline-badge{display:inline-flex;align-items:center;min-height:24px;padding:0 10px;border-radius:999px;font-size:.74rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.timeline-badge-note{background:#f3ece1;color:#835631}.timeline-badge-call{background:#e6f2ff;color:#22557d}.timeline-badge-message{background:#e7f7ec;color:#1f7541}.timeline-time{color:var(--muted);font-size:.84rem}.catalog-grid{display:grid;gap:14px}.catalog-card{padding:18px}.catalog-media{display:flex;align-items:center;justify-content:center;min-height:160px;margin-bottom:14px;border-radius:var(--radius-lg);background:linear-gradient(145deg,#c58a3a29,#fffc),linear-gradient(120deg,#ffffffe6,#e7cfa480);color:var(--brand-strong);font-weight:700}.hero-actions,.stack{display:grid;gap:12px}@media(min-width:720px){.dashboard-hero,.summary-grid,.catalog-grid,.filters,.detail-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.hero-actions{grid-auto-flow:column;justify-content:start}}@media(min-width:980px){.summary-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.catalog-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-hero{grid-template-columns:2fr 1fr;align-items:center}}.item-table{min-width:680px}.item-table-wrap{overflow-x:auto}.num{text-align:right}.quote-item-type-pill{display:inline-block;padding:1px 7px;border-radius:4px;font-size:11px;font-weight:600;margin-bottom:2px;text-transform:uppercase;letter-spacing:.3px}.quote-item-type-hotel-room{background:#dbeafe;color:#1d4ed8}.quote-item-type-cab{background:#fef3c7;color:#b45309}.quote-item-type-scooty{background:#ede9fe;color:#6d28d9}.quote-item-type-activity{background:#d1fae5;color:#065f46}.quote-item-type-custom{background:#f3f4f6;color:#374151}.margin-positive{color:#15803d}.margin-negative{color:#dc2626}.quote-totals-panel{margin-top:16px;margin-left:auto;width:fit-content;min-width:280px;border:1px solid var(--border, #e5e7eb);border-radius:8px;overflow:hidden}.quote-totals-panel .totals-row{display:flex;justify-content:space-between;align-items:center;padding:8px 16px;border-bottom:1px solid var(--border, #e5e7eb);font-size:13px;gap:32px}.quote-totals-panel .totals-row:last-child{border-bottom:none}.totals-margin{background:#f9fafb;font-size:14px}.notes-box{margin-top:16px;padding:12px 14px;background:var(--ivory);border-left:3px solid var(--copper);font-size:13px;border-radius:0 6px 6px 0;white-space:pre-wrap}.notes-internal{background:#f9f9f9;border-left-color:#94a3b8}.meta-row{font-size:13px;margin-bottom:4px;color:var(--text, #222)}.action-group{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.panel-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px;gap:12px}.panel-header h2{margin:0}.button-sm{padding:3px 10px;font-size:12px}.field-success{color:#15803d;font-size:13px;margin:8px 0}.error-text{color:#dc2626}.form-actions{margin-top:16px;display:flex;gap:8px}.status-draft{background:#f3f4f6;color:#374151}.status-archived{background:#f3f4f6;color:#9ca3af}.status-hold{background:#fef9c3;color:#854d0e}.status-pending{background:#dbeafe;color:#1e40af}.status-confirmed{background:#dcfce7;color:#15803d}.status-cancelled{background:#fee2e2;color:#b91c1c}.status-no-show{background:#fce7f3;color:#9d174d}.status-checked-in{background:#dbeafe;color:#1d4ed8}.status-checked-out{background:#f3f4f6;color:#6b7280}.status-expired{background:#f3f4f6;color:#9ca3af}.payment-status-pill{display:inline-block;border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600}.payment-unpaid{background:#fee2e2;color:#b91c1c}.payment-partial{background:#fef3c7;color:#92400e}.payment-authorized{background:#e0e7ff;color:#3730a3}.payment-paid{background:#dcfce7;color:#15803d}.payment-refunded{background:#f3e8ff;color:#7e22ce}.payment-void{background:#f3f4f6;color:#9ca3af}.reservation-guest-table td,.reservation-room-table td{padding:8px;font-size:13px}.button-danger{background:#fee2e2;color:#b91c1c;border:1px solid #fecaca}.button-danger:hover{background:#fecaca}.badge{display:inline-flex;align-items:center;min-height:22px;padding:0 8px;border-radius:999px;font-size:.74rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;background:var(--ivory-alt);color:var(--muted)}.badge-success{background:#dcfce7;color:#15803d}.badge-muted{background:var(--ivory-alt);color:var(--muted)}.detail-form{display:grid;gap:16px}.form-group{display:grid;gap:6px}.form-group label{font-size:.88rem;font-weight:600;color:var(--text)}.form-group input,.form-group select,.form-group textarea{width:100%;min-height:44px;padding:0 14px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-alt);color:var(--text);font:inherit}.form-group textarea{padding-top:12px;min-height:100px;resize:vertical}.form-group input[type=checkbox]{width:auto;min-height:auto}.form-group .required{color:#dc2626}.form-error{color:#b91c1c;font-size:.88rem;margin:0 0 8px}.catalog-error{color:#b91c1c}